We understand that purchasing online can be difficult, so we are happy to provide you with a full refund or exchange if something isn't quite right.
We offer free returns within Australia, so we will cover your costs to post your item back to us.
Returns will only be accepted within 21 days of the original purchase and with items in their original condition (unworn, unwashed and undamaged)
All returns will be processed within 5-10 working days upon receiving the item.
All international returns will be refunded based on the original price in the same currency and using the same exchange rate as your original order
If you wish to make an exchange, an additional shipping charge may be applied to your new order. The price difference of your exchanged item will be credited/debited to your original method of payment.
If you wish to return an item, please contact us at firstname.lastname@example.org to inform us of your order number, your reasons for returning your item/s and if you would like an exchange or a refund.
All refund rights under both State and Commonwealth law apply.
Travis + Joy is not responsible for lost returns or exchanges. Please obtain a tracking number for your records.